Cancellation Policy
We understand that life can be unpredictable, and sometimes plans need to change. To ensure we can offer appointments to those who need them and to respect the time of our practitioners, we ask that you kindly adhere to the following cancellation policy:
1. Cancellation Notice:
If you need to cancel or reschedule your appointment, we request at least 48 hours’ notice prior to your scheduled time. This allows us to offer the appointment slot to another client who may be waiting for availability.
2. Late Cancellations (Less than 48 hours):
If you cancel within 48 hours of your appointment or do not show up, we may charge a late cancellation fee of up to 50% of the appointment cost. This fee helps cover the time reserved for you.
3. No-Shows:
Failure to attend a scheduled appointment without prior notice will result in a full charge for the missed session.
4. Rescheduling:
We are happy to accommodate rescheduling requests as long as we receive at least 48 hours’ notice. If you need to reschedule, please contact us as soon as possible, and we will find a suitable time for your next appointment.
5. Exceptions:
We understand that emergencies and unforeseen circumstances arise. If you are unable to attend due to a sudden illness, personal emergency, or other exceptional situation, please contact us as soon as possible, and we will do our best to accommodate you.
Thank you for your understanding and cooperation in helping us maintain a smooth scheduling process and continue to offer the best care to all of our clients.
If you have any questions about our cancellation policy or need to reschedule, please don’t hesitate to contact us.
Privacy Policy
At Plant Nutrition and Naturopathy, your privacy is important to us. We are committed to protecting your personal information and ensuring that your experience with us is safe and secure. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services in accordance with the Privacy Act 2020.
1. Information We Collect
We may collect personal information when you interact with our website, such as when you schedule an appointment, sign up for our newsletter, or contact us. The types of personal information we may collect include:
Contact Information: Name, email address, phone number, and postal address.
Health Information: Information relevant to your health and wellness, including medical history, current health concerns, and other personal health details you provide during consultations.
Payment Information: Credit card details or other payment information for billing purposes (processed securely via third-party payment processors).
2. How We Protect Your Information
We take appropriate security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes the use of encryption and secure payment gateways for online transactions.
We do not store sensitive payment information such as credit card numbers on our servers. All payment processing is done through trusted third-party providers that follow strict data security standards.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:
With Healthcare Providers: If you have requested specific referrals or collaborative care, we may share your information with other healthcare professionals involved in your treatment with your consent to do so.
For Legal Purposes: We may disclose your information if required by law, or if we believe in good faith that such action is necessary to comply with legal obligations or protect the rights, property, or safety of Plant Nutrition and Naturopathy, our clients, or others.
Disclaimer
The information provided on this website is intended for general informational and educational purposes only. While we strive to provide accurate and up-to-date content in good faith, the information should not be considered as professional health or medical advice. The material on this site is not intended to diagnose, treat, cure, or prevent any medical condition.
Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or treatment. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
By using this website, you agree that the site owners and contributors are not liable for any actions you take based on the information provided. You understand that reliance on any information on this website is solely at your own risk. We make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on this site.
We strongly encourage you to consult with a healthcare professional before making any health-related decisions.